.aaa { list-style: none; } PRODUCT OVERVIEW FEATURES ● Double-Sided Design: Get expansive shade with our 15ft x 9ft large patio umbrella, covering up to 135 sq ft. Perfect for hosting family BBQs, outdoor parties, or providing ample shade for commercial patios and restaurants.Creates a cool, comfortable zone for everyone! ● Solar-Powered Lights: LED lights are strung along the powder-coated ribs, charging by day and illuminating your space at night to create a festive ambiance, with manual switch control as well as APP control. ● Premium Fabric: The 180/gsm high-quality polyester fabric provides UV protection and water repellent, sustaining color vibrancy under extreme weather conditions ● Heavy-Duty Construction: Built with 12 sturdy ribs coated pole, this umbrella offers excellent wind resistance, stability, and corrosion protection—ensuring reliable performance outdoors. ● Easy Operation: This double-sided patio umbrella features a crank mechanism for easy opening and closing. It comes with all necessary accessories, including a free base, making assembly and use quick and hassle-free. ● STABLE & SECURE BASE INCLUDED: Your purchase includes a robust umbrella base, cross base, two heavy-duty sandbags, and a protective cover.Simply fill each sandbag (sand not included, requires 100-180 lbs each) to anchor the large umbrella firmly, preventing tipping even in moderate wind.Operational Note: Clearly stating what's included and the sand requirement manages customer expectations and reduces "missing parts" complaints. HIGHLIGHTS @media only screen and (max-width: 600px) { .image-container { display: none; /* 在手机端隐藏电脑端的容器 */ } .mobile-image-container { margin: 0; padding: 0; list-style-type: none; margin-left: 0 !important; padding: 0 !important; } .mobile-image-container li { width: 100%; margin-bottom: 20px; } .mobile-image-container img { width: 100%; height: auto; margin: 0px; } } @media only screen and (min-width: 601px) { .mobile-image-container { display: none; } } SHIPPING & RETURN Shipping time & delivery time We usually ship items within 24 - 48 hours after confirmed payment. (in business days) In general, we ship via Fedex, average transit time is about 7 - 10 business days. In rare cases due to unforeseen events, (e.g. extreme weather, unusual spikes, etc.), these shipment processing times may be delayed. Free shipping policy All of our items are FREE SHIPPING in normal cases (within the contiguous United States). You can get the items with no shipping cost. There is no other hidden charges or handling fees. In a few special cases, you need to pay necessary cost of shipment, for example, return, exchange or some area. We ship only within the 48 contiguous United States. We do not ship to Alaska, Hawaii, US protectorates (e.g., Puerto Rico), P.O. boxes, or APO/FPO addresses. About tracking logistics information We’ll send you the delivery time by email. For any further information, please feel free to contact us:
[email protected] If you want to change or cancel your order, please check whether the order has already been processed. Once the item leaves our warehouse, it can not be canceled or changed. Keep in mind: 1. Tracking is not available for orders that are in a Processing status 2. Tracking can take up to 72 hours to update after an order is shipped About damaged packages and defective items upon arrival When you receive your item, please check your package and item carefully. If there is something wrong, the following steps are advised: 1. Take pictures reflecting the damage or defect clearly. 2. Then please email us at
[email protected] immediately and attach the photos. 3. We will contact you and try our best to find the best solution. 4. Attention please, do not throw away the boxes or packaging materials, otherwise, your request of return or exchange will not be accepted. Additional Information We process orders Monday-Friday (excluding holidays). If you place your order after the cutoff times, we’ll process and ship the order the next business day. We do not deliver on Sundays or holidays. About tracking information stagnation With the surge in demand from shipping companies in the US due to high demand, we are seeing an increase in tracking and scanning issues where shipping companies are picking up shipments from warehouses but the tracking tags are not being scanned correctly when the shipping companies pick them up. Our carriers are working to eliminate tracking issues and delivery delays. SERVICE & WARRANTY Dear customers we guarantee that all items we sell have undergone strict quality control inspections to ensure you have an excellent product experience. At the same time, our warranty policy can make you rest assured to buy furniture products from us. All items sold by OVIOS are covered by the following comprehensive product warranties. 1.Customer Service Our customer service team will respond within 24 hours. We product comes with a one-year warranty. You can contact our exclusive OVIOS customer service team for assistance before and after your purchase. 2.Accepted Return 30 Day Unconditional Refund Guarantee for Unopened & Unused. If you are not satisfied with your purchase, or for whatever reason, You no longer want this product within 30 days after receiving it, you may contact us for a return and refund. Kindly note that in such cases the return shipping fee is the customer's responsibility and is non-refundable. Items MUST be returned in their original packaging, unused and unopened in order to qualify for a product refund. The customers should pay for actual cost of return shipping because of their remorse. But don't need to pay for defective producets return. And there is no restocking fee. These fees need to be settled in U.S. dollars. Note that the returns shipping fee is non-refundable and products must be returned unopened and unused for a refund. If the boxes has been opened, the buyer needs to send a picture and confirm with the seller. Only when the confirmation does not affect the normal use can the return be supported, and the buyer needs to afford a certain amount of goods loss charge. Please ensure to return the item with its original packaging and accessories in the same condition as when you received it. 3.Not support the return (1) Return is not accepted when damage is caused by unauthorized maintenance, misusing, collision, negligence, abuse, etc. Returns will not be accepted for OPEN BOX products. (2) Arrived damage If the item you have received is defective or damaged, contact our customer service at the first time and provide us with the order number and the photos or a video of the defective or damaged item in 7 days. In this case, after our checking, we can give a full refund. (3) Missing part If your product parts damaged or missing, we can send the new parts to you or partially refund you. If the part affects product function or use, you can't repair it by yourself or the local technique person, and we will send a new item with you or a full refund. (4) Doesn't work or defective When you received the product that doesn't work, you can ask our customer service for help, we'll give you the related technical reply; if it doesn't work still, you can ask for an refund. When you received the product is defective, and you can ask our customer service to give you technical support or solution, if you can repair it by yourself or local store, we will provide you with some compensation. (5) Incorrect Package Sent If the item you have received differs completely from the one you ordered, please do not hesitate to contact our customer service and to provide us with the following proofs in 7 days: Photos or a video of the incorrect item. We will send the new item to you. 4.Return Confirmation (1) Contact us
[email protected] to get a return shipping label. submit order , a clear picture or video, and shipping packaging to confirm your return is accepted. (2) When returning your package, please make sure the item is in good condition with all accessories inside. Affix the return shipping label that we provided to the package, ship it to the address our customer service sent you. 5.Refund and Compensation Process (1) PayPal refunds may take up to 24 hours to process and appear in your account. (2) Credit card refunds will take between 7-14 business days to appear in your account. This delay depends entirely on your credit card company and any intermediaries. Note: The price of the products on our website will fluctuate with the cost, and we will not refund any difference caused by this. .customTabs { li { position: relative; padding: 0 15px; } li::before { content: ""; width: 1px; height: 50%; position: absolute; left: 0; top: 50%; transform: translateY(-50%); background: #000 } li::after { content: ""; width: 1px; height: 50%; position: absolute; right: 0; top: 50%; transform: translateY(-50%); background: #000 } } .customTop { width: 127px !important; flex-direction: column; right: 10px; bottom: 100px; text-align: right; display: block !important; position: fixed; z-index: 50; cursor: pointer; } .customStickyBtn { z-index: 50; justify-content: space-evenly; background: #fff; /* width: 127px!important; flex-direction: column; right: 10px; bottom: 50px; text-align: right; display: block !important; position: fixed; z-index: 50; */ } .customStickyBtn .customCart, .customStickyBtn .customBuy { width: 35%; /* width: 127px; height: 36px; */ color: #fff !important; 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